Privacy Policy

Last Updated: August 13, 2025

Ponderosa Packaging (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.ponderosapackaging.com/ (the “Website”).

We are based in Melville, New York, and this policy includes information about practices relevant to New York law.

Scope

This policy applies to information we collect through the Website, including forms, quote requests, and other interactions you have with us online. It does not cover information collected offline unless expressly stated, or information collected by third parties that link to or are accessible from the Website.

Information We Collect

Information You Provide

  • Contact details such as name, company, email address, phone number, and mailing address.
  • Business information such as job title, industry, project details, order specifications, and service inquiries.
  • Communications including messages sent via web forms, email, or chat, and your marketing preferences.

Information Collected Automatically

  • Usage data (pages viewed, links clicked, time on site, referring URL).
  • Device and technical data (IP address, browser type/version, operating system, screen resolution).
  • Cookies and similar technologies (see “Cookies & Tracking”).

Information from Third Parties

We may receive information from service providers (e.g., analytics and advertising partners) and business partners that help us operate, improve, and market the Website.

How We Use Information

  • Provide, operate, secure, and maintain the Website and our services.
  • Respond to inquiries, provide quotes, and manage customer relationships.
  • Process orders, deliveries, warranties, and support requests.
  • Analyze Website performance and improve user experience.
  • Send administrative information (e.g., updates, policy changes).
  • Send marketing communications where permitted by law and your preferences.
  • Detect, prevent, and address security incidents, fraud, and misuse.
  • Comply with legal obligations and enforce our terms.

Cookies & Tracking

We use cookies, pixels, and similar technologies to operate the Website, measure performance, and support marketing.

  • Strictly necessary cookies: required for core functionality.
  • Analytics cookies: help us understand how the Website is used.
  • Advertising cookies: support interest-based ads where applicable.

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

How We Share Information

  • Service providers: hosting, analytics, customer support, marketing, and security vendors under contractual confidentiality obligations.
  • Business transfers: as part of a merger, acquisition, financing, or asset sale.
  • Legal compliance: to comply with applicable law, lawful requests, and to protect rights, safety, and property.
  • With your direction: when you ask or consent to sharing (e.g., with a logistics partner on a shipment).

Data Retention

We retain information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. While no method is 100% secure, we continually improve our practices.

New York SHIELD Act

As a New York–based business, we implement a data security program intended to meet the “reasonable safeguards” requirements of New York’s Stop Hacks and Improve Electronic Data Security (SHIELD) Act. If a data breach involving New York residents occurs, we will provide notifications consistent with New York General Business Law §§ 899-aa and 899-bb.

Your Choices

  • Marketing emails: You can unsubscribe using the link in our emails or by contacting us.
  • Cookies: Control cookies via your browser or device settings.
  • Do Not Track: Your browser may send a “DNT” signal; because there is no broadly accepted industry standard, we do not currently respond to DNT signals.

U.S. State Privacy Disclosures

Some U.S. states provide residents with specific privacy rights (e.g., access, deletion, correction, opt-out of certain uses). If you are a resident of such a state and those laws apply to our processing of your information, you may exercise your rights by contacting us as described below. We will verify your request as required by law and respond within applicable timeframes.

Note for New York residents: New York does not currently provide comprehensive consumer privacy rights analogous to some other states. However, New York’s SHIELD Act imposes security and breach-notification obligations, which we strive to meet as described above.

Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

International Visitors

If you access the Website from outside the United States, you understand that your information may be processed in the U.S., where data protection laws may differ from those in your jurisdiction.

Third-Party Links

The Website may link to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the most recent changes. Your continued use of the Website after changes are posted signifies your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us using one of the methods below:

To exercise state privacy rights (where applicable), please include your name, the state you reside in, the rights you wish to exercise, and a way for us to verify your identity.